LEGAL & COMPLIANCE

Refund Policy

Clear and fair refund terms for court slots, tournaments, and cancellations.

Last updated: October 2026
Privacy PolicyTerms of ServiceRefund Policy

Refund Policy - ShuttlesPlay

Effective Date: September 10, 2026 Last Updated: September 10, 2026

At ShuttlesPlay, we strive to provide a seamless and transparent badminton court booking experience. We understand that plans change, which is why we have established the following clear guidelines regarding cancellations and refunds.

1. Court Booking Cancellations

Your eligibility for a refund depends on how far in advance you cancel your court booking:

  • 100% Full Refund: Cancellations made more than 24 hours before the scheduled start time of the booking are eligible for a full refund with no hidden deductions.

  • No Refund (0%): Cancellations made within 24 hours of the scheduled start time are strictly non-refundable. At this point, the venue has reserved the court exclusively for you and cannot easily re-book it.

2. Tournament & Event Registrations

  • Pre-Draw Withdrawals: If you withdraw from a tournament before the registration deadline and before the draws/fixtures are published, you will receive a full refund.

  • Post-Draw Withdrawals: Once the tournament draws are published, or if the registration deadline has passed, no refunds will be issued for withdrawals, regardless of the reason (including medical reasons).

3. No-Shows and Late Arrivals

  • No-Shows: If you fail to arrive for your booked slot, your booking will be marked as a "No-Show." No-shows are completely non-refundable.

  • Late Arrivals: If you arrive late for your booked slot, your playing time will not be extended, and you will not receive a partial refund for the missed time.

4. Cancellations by the Venue or ShuttlesPlay

In rare circumstances, a booking may need to be cancelled from our end due to unforeseen venue issues (e.g., power failures, court maintenance, double bookings, or safety concerns).

  • If your booking is cancelled by ShuttlesPlay or the venue operator, you will be notified immediately and issued a 100% full refund, regardless of the 24-hour window.

5. Refund Processing Time

  • Once a refund is initiated, it is automatically processed back to your original payment method (Credit/Debit Card, UPI, or NetBanking).

  • Please allow 5 to 7 business days for the funds to appear in your account, depending on your bank's processing times.

  • If you paid using a ShuttlesPlay Wallet or platform credits, the refund will be credited instantly back to your wallet.

6. Contact & Support

If you have cancelled an eligible booking but haven't received your refund within 7 business days, or if you have questions regarding a disputed charge, please contact our support team:

Email: support@shuttlesplay.com Website: www.shuttlesplay.com