LEGAL & COMPLIANCE

Terms of Service

Guidelines, rules of play, and platform agreements for all badminton players.

Last updated: October 2026
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Terms & Conditions - ShuttlesPlay

Effective Date: September 10, 2026 Last Updated: September 10, 2026

Welcome to ShuttlesPlay! These Terms & Conditions ("Terms") govern your access to and use of the ShuttlesPlay website, mobile application, and services (collectively, the "Platform").

By registering an account, booking a badminton court, participating in a tournament, or otherwise using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use ShuttlesPlay.

1. Account Registration

To book courts or enter tournaments, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain the security and confidentiality of your account login credentials.

  • Accept full responsibility for all activities that occur under your account.

  • Notify us immediately of any unauthorized use or security breach of your account.

2. Court Bookings and Cancellations

  • Availability: Court availability is managed in real-time. A booking is only confirmed once full payment is successfully processed and a confirmation receipt is generated.

  • Cancellations & Refunds: Cancellations are subject to our separate Refund Policy. Generally, cancellations made within a specified window before the slot time may be strictly non-refundable.

  • No-Shows: Failure to arrive for a confirmed booking does not entitle you to a refund or a rescheduled slot.

3. User Conduct and Venue Rules

When using ShuttlesPlay and attending partner venues, you agree to:

  • Respect the Facility: Follow all specific rules established by the badminton venue (e.g., wearing proper non-marking badminton shoes, adhering to dress codes, and respecting staff).

  • Fair Play: Maintain good sportsmanship during casual play and official ShuttlesPlay tournaments.

  • No Damages: You are financially responsible for any deliberate or negligent damage you cause to the court, nets, facility property, or rented equipment.

  • Venues reserve the right to deny entry or remove players who violate facility rules, are intoxicated, or exhibit disruptive behavior. ShuttlesPlay will not issue refunds in such instances.

4. Payments and Fees

  • All prices listed on the Platform are inclusive of applicable taxes unless stated otherwise.

  • Payments are processed securely via third-party payment gateways. ShuttlesPlay is not liable for errors, declines, or unauthorized charges originating from your bank or payment provider.

  • We reserve the right to change court pricing, tournament entry fees, or platform service fees at any time.

5. Tournaments and Events

  • Registration: Tournament brackets, seedings, and schedules are generated based on the entries received.

  • Rules & Disputes: ShuttlesPlay or the designated tournament organizer reserves the right to make final decisions on all match disputes, disqualifications, and rule interpretations.

  • Prizes: Any cash or physical prizes are awarded at the discretion of the event organizer and may require identity verification before payout.

6. Assumption of Risk & Limitation of Liability

  • Physical Injury: Badminton is a physical sport. By booking through ShuttlesPlay, you acknowledge that playing carries an inherent risk of physical injury. ShuttlesPlay and its partner venues are not liable for any injuries, medical emergencies, or health issues that occur while playing.

  • Property Loss: We are not responsible for any lost, stolen, or damaged personal belongings (e.g., racquets, bags, phones) left at the venue.

  • Platform Availability: We strive to keep the platform online 24/7, but we do not guarantee uninterrupted access. We are not liable for missed bookings due to technical outages.

7. Account Termination

We reserve the right to suspend or permanently ban your account at our sole discretion, without prior notice or refund, if you violate these Terms, engage in fraudulent bookings, or repeatedly violate venue rules.

8. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify you via email or a prominent notice on the Platform. Continued use of the Platform after changes are published constitutes your acceptance of the revised Terms.

9. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please reach out to our support team:

Email: support@shuttlesplay.com Website: www.shuttlesplay.com